Help

Got a question about how we operate? Check out our Frequently Asked Questions below or our Money Back Guarantee is here.

Shipping

How much does shipping cost?

Postage and packaging, within New Zealand, is completely free.

Where do you ship?

Currently, we are only shipping to customers based in New Zealand.

How do you ship?

We ship via a tracked courier service with CourierPost. You won’t need to sign on delivery, and you’ll have the option for the courier to leave your parcel safely at your door if you’re not home for collection.

 

How long does shipping take?

We generally process and dispatch all orders within one business day, so that, depending on where in New Zealand you are located, your product should arrive within two to three business days. 

Can I pick up my product?

Unfortunately not. To keep our prices down, we do not have a physical store and do not have the facilities available for pickup. If you urgently need a product or can’t have it delivered, please get in touch and we’ll help you out as best we can. 

Payment and Pricing

I want to purchase a product from your website. How do I make payment?

Payment can be made through our secure checkout. We guarantee that our website is secure and meets all relevant regulations so that you can rest assured that your details are kept safe and confidential at all times.

Which payment methods do you accept?

At this stage, we are only accepting payment by Visa or MasterCard credit and debit cards.

The legal entity selling this product is Etailer Limited (trading as SonicPro). Etailer Limited is a 100% New Zealand owned and operated company. Etailer is online only and is located at 6/9 Allens Road, Auckland.

The charge on your credit card statement will be ETAILERCHARGE.COM.

Do your prices include GST?

Yes. Unless otherwise stated, all prices listed on our website are inclusive of GST.

Still have questions or need further help? Please contact customer support on 0800 FLOSSER or email team@sonicpro.co.nz. We’re more than happy to hear from you and will help as quickly as we can.

Stay up to date as we launch exciting new oral care products you'll love.